Category Archives: strategy

Breaking: Yahoo is not a speciality pharma company

Dan Primack gave his fellow journalists a pretty hard time about their saturation coverage of the Yahoo / Tumblr deal and simultaneous failure to cover specialty pharma company Activis’ acquisition of Warner-Chilcott recently in a Fortune piece.

I think Dan is right on with this point:

Notice anything horribly amiss? Particularly once we consider that Tumblr basically is the latest/greatest means for teens to express themselves, while Warner Chilcott develops products to help people manage serious diseases and prevent unwanted pregnancies.

But as much as I agree, the post puts at least some of the blame in the wrong place. Journalists don’t miraculously become aware of news when it breaks. It takes resources to get a story in front of a reporter, and effort to craft a compelling story. The Fortune post points a finger at journalists and their consumers for being somewhat shallow, but the imbalance can also be explained through completely reasonably business strategy.

Question: How big of a gap do you think there was between relative PR spend in these two deals?

I would bet Yahoo! spent at the very, very least a cool half million on on Mayer’s Tumblr post and that cute .gif and media outreach. Activis? Probably not even remotely close to that much.

Not to mention the press release copy. Which one would you cover?

Screen Shot 2013-05-20 at 10.53.19 PM

I did PR for biopharma companies for four years, and these companies expect an Activis / W-C style release and campaign. Anything else is viewed as completely insane.

Which makes complete sense.

Their audience is their stockholders, not the media. They need to write a release that tells investors the deal is fiscally sound.

Yahoo! and Tumblr are most concerned that Tumblr users see this as a cool, quirky deal reflecting the cool, quirky culture of Tumblr and that they dont disengage with the platform. Because investors would not so much like that.

Dan’s article is likely quite right about the reasons coverage is so unbalanced.

If medical companies see consumer-style PR results as a goal, they should (and sometimes they really should) hire creative agencies and give them leeway to do so. Until then I think we’ll always see the imbalance that Dan points out – no matter how well intentioned journalists may be.

If you want a super creative, health care focused communications agency that understands the nuances of different audiences; I’d like to give a shout out to the good people at MacDougall Biomedical Communications. They rock. They’re creative. And they’re hiring.

And Andrew and Charles and others who were discussing this on the Twitters.

How to get your Customers to Drive you to the Airport

I went to a super cool class at Intelligent.ly on product management, taught by Christopher O’Donnell who does some kind of awesome at HubSpot. Check out these things, but wait till you’re done reading my post.

Walking home I was listening to the best song ever right now. You may know it. So in this here song, Carly Rae Whatever sings to her brandy new boyfriend, “Before you came into my life, I missed you so bad, I missed you so bad.” And this echoed a key idea about customer love that Christopher put forward in his talk. He said that as a product manager you should take a step back and figure out what it is that your customers will miss so bad before you come into their lives. Ok, not in those words.

What he actually said was that it’s a super valuable exercise to write a love letter to your product from the perspective of a customer in the future. It’s a cheesy activity. But so is pop music. And I dig them both.

So you pick apart your letter and figure out what values make a customer *love* your product. What is it exactly that makes your customer want to snuggle up with your product and a glass of shiraz? Cook it scallops in cream sauce. Drive it to the airport for a 6am flight. Stuff like that. Then you can read your letter, translate your sappy sentiments into core values and understand the customer for whom you’re building.

Great idea.

Then I started thinking about if it’s necessary to love your own products. And struggled with that. If you love something it’s hard to see the flaws, it’s hard to demand change and it’s really hard to kill pieces of it. It’s probably better NOT to love your product, right? In fact you might want to hate parts of it. So, Christopher, I thought to myself, all indignant, “How am I supposed to expect my customers to love my product if I don’t love my product? Hmmm?”

Oh wait, self. Duh.

It’s not a love letter to the product, it’s a love letter to the values the product delivers. That’s what he was getting at with wading through the cheese to find the value. It’s not about *loving* the way a navigation tool functions, it’s about loving that you find your information quickly. Hopefully I took this message home right, but I don’t think you should love any one feature or set of features, because someday you might kill it. But it is important to absolutely love and (even more importantly) understand the core values your product delivers to your customers.

Sidebar: in adding the links to this I went over to Mr. O’Donnell’s blog and found this post. Rock on:

If no one ever hates anything about your product, there is a good chance you are trying to build a “faster horse.” Fierce objections to a feature or approach indicate a break from the traditional worldview, and therefore an opportunity to change the world. - @markitecht

A picture is worth the eyes of the beholder

If you (are lucky enough to) live in the Cambridge/Somerville area you may have seen a series of bus stop ads featuring large-format faces holding seashells up to their ears (these ads may also be in other places, I don’t know). Cases in point:

The Sea is Calling

What you don’t see on those seashell ads is a call to action. Or any real indication of the feature, service or benefit that the person, group or company who paid for the ads might be offering. All you get is a tiny little URL at the bottom of the ad: www.theseaiscalling.com 

Now, it turns out that these particular ads are for Royal Caribbean because they want you to go on a cruise. But what really struck me about them was that they were actually perfectly targeted to yours truly. With the exception that I have absolutely no desire to go on a cruise. However, the idea of a person using a shell as a phone plays to both my love of technology as well as my prior research interest in Strombus gigas (a different story). It’s a goofy picture and the copy is pun-tastic, but you wouldn’t even need the copy to get my attention. I actually stopped running, took out my phone and hit up the URL. And was kind of disappointed that it was for a cruise ship. Don’t ask me what I thought it might have been that would have been more exciting.

So what? It’s not like Royal Caribbean is the first company to have vague, odd images and copy to pique a viewers curiosity, nor are they the first ones to have a discreet call to action, so you feel like you’ve discovered something secret. What I think is interesting though, is that nowadays here in 2012 they can do this on a street corner and a large segment of people have the capability to stop and look up the website right there on their mobile devices (not saying a large percentage will do this, just that the have the technology). I would love to know what percentage of hits that website gets from mobile.

Here’s my concluding question. I was drawn to that ad because it combined two ideas that I identify with in an unexpected image. Visual images are obviously very powerful marketing tools (duh) but can also be used for market research (check out this Prezi on ZMET). ZMET is a technique designed to get people to use images to delve deeper into their connections with certain products and brands. If you could target your audience demographic closely enough one could, presumably, also figure out what images would make that target audience pick up their mobile device and go to a website. Do you even need the images to relate to your product? Do you need copy? Could we live in a world where all advertising is just large format images precisely selected, arranged and designed to get a specific targeted customer to stop, locate the website* and visit it on spot?

I don’t know. But it would make for a much prettier advertising landscape.

*Sidebar: this is what I think was the real use for (now defunct, i think) stickybits. so ahead of your time, stickybits. also maybe QR codes. or something.

A Beginners Guide to Surviving an Overwhelming Professional Event

This guide specifically references my own personal experiences straight out of college at a certain January healthcare conference in San Francisco, but it’s applicable for any fresh-faced yuppie trying to navigate their first conference, meeting, symposium or interstellar peace summit.

First, you must give a shit. I’m sorry to drop mild profanity in the first sentence, but it’s true. You must want to succeed for reasons beyond your bonus, review, paycheck or business card collection. Otherwise you’re in the wrong business and you should stop right here and go read a self-help book. Or a coming-of-age novel. Or just listen to some Bon Iver and look smug. You must really give a shit about what you’re doing because you want to learn and grown. 

Second, prepare. If you’re part of the planning team re-read every single thing you’ve created at least two, nay, three dozen times. Write down what you need to do and where you need to be. Write down what other people need to do and where other people need to be. Cross-reference.  Repeat. Make lists. Lots of lists. Store them in Dropbox. Put Dropbox on your phone and your iPad (you should get an iPad). Read your lists again. Check your documents. Proof read your documents. Then do it all again.

Third, get smart on things that aren’t your job. Know things about your industry that you don’t technically need to know. Read blogs from last year’s event. Read a history of the industry. Google stalk anyone you might meet. Yelp the area restaurants and bars. Get an Uber account. Now forget it all. You don’t need to go around town dropping knowledge bombs. Timing is everything. Keep just enough information in your brain to be interesting, informed and prepared in case of emergencies. And keep lists. Keep your lists close to the vest. Check them frequently.

Fourth, listen up. Don’t excuse yourself until you’re asked to leave and don’t try to interject. Just listen. You’ll learn a lot and then you can go drop those knowledge bombs somewhere appropriate.

Fifth, it’s an oft quoted and parodied phrase but I think that’s because it’s such an important mantra. Keep Calm, my friends. Keep Calm and Carry On. And by all means, smile. Make it a real smile. Think of a funny joke if you must. Here’s one: What did the fish say when he swam into a wall?

Finally, try to remember that there is always more alcohol. I’m sure whoever you are you would never, ever allow yourself to be over-served in a professional situation. Ever. But when you’re making just enough to cover rent and suddenly you have seven open bars and an after party in a row, it’s hard to remember that you don’t need to hoard alcohol in your stomach. But you don’t. I promise. Nor should you try to store extra drinks in your purse or backpack. It’s bad for your electronics. Speaking of which, bring extra chargers.

That’s all I’ve got. Good luck. If you get really strung out call (719) 26-OATES. Press 2 for Rich Girl.

Oh, the answer was, “Dam.”

 

Mad props to a one @chriserdman. Who taught me most of what I know. 

“I did some research about what people had already done using banana as a support for typography.”

Quick video about the newest “collectible” Chiquita banana stickers. Brilliant, now I want my name on button-sized stickers in banana font. Good call by Chiquita to make a video showing how the font came into existing. I’d also love to see the process they went through to realize that those little stickers could be a super effective marketing tool. via We Love Typography

Making of the Chiquita Banana Font from Lemz on Vimeo.

 

You’re Doing It Wrong: Voss Edition

Pre-rant disclaimer #1: Between school and career I am certainly over-saturated with branding and marketing philosophy.

Pre-rant disclaimer #2: I have a strongly negative stance on bottled water.

Nonetheless: a spot for Voss Water came on today that made me ashamed to call myself a copywriter. For context, this was the sponsor sound bite for The Moth podcast (The Moth is a weekly podcast that features true stories told live at their shows in New York and across the country, it’s awesome). The first plug wasn’t so bad:

Like Moth storytellers, Voss is more than meets the eye. It’s natural artesian water from Norway, bottle at the source, and is committed to the pursuit of operating with a zero carbon footprint. Through the Voss Foundation, Voss is committed to delivering clean water to sub-Saharan Africa. Voss. Look deeper. Join in the conversation at facebook.com/vossworld.

The sentence structure here was kind of annoying because the artisan water itself can’t really be committed to carbon neutrality and also, I really don’t want my water to be more than meets the eye. I want it to be just… water. And the parallel to Moth storytellers is a stretch, but fine. Ok. Carbon neutral, water in Africa, sponsoring a good podcast. Great.

What really rubbed me the wrong way was the end-of-podcast sponsor spot:

Voss is the perfect pairing for your special dining moments. A night worth talking about *always* starts with Voss on the table, because with Voss comes great conversation and with great conversation comes a story worth sharing. Look deeper into the art of conversation at facebook.com/vossworld

Good marketing is supposed to evoke the emotions that people associate with your product, true. Social media is about starting conversations, also true. Creating a story around your brand is important for both of these components, yes. But it’s like Voss took those facts at surface level and made it a campaign. Guys, you have to dig a littler bit deeper.

And it’s horrible copy writing. Don’t tell me my significant nights always start with fancy bottled water, you don’t know me. Finally, don’t juxtapose this junk with the fantastic storytelling of The Moth.

Sorry Voss, nobody’s perfect, but I think you’re doing it wrong.

“LAST STEP IS SMASH CAGE, LIGHT BARN ON FIRE.”

Oh, this is very good. Please read the guest post from Fake Grimlock on Fred Wilson’s blog today. I’d add commentary, but can’t adequately match the insane Yoda/dinosaur voice. Just go read it.

My favorite illustration:

Image from avc.com

“I think great brands create the “end state” first. When launching a new product, marketers are not very specific about how a product actually works. They express more about the result. They talk about what you will feel or what you will be like if you choose to engage with that brand or that product. The Apple commercial in 1984 was a great example of this. There was very little about the product in the spot. It was all about the aftereffect of the product.” - Stanley Hainsworth on creating the Starbucks, interview in Fast Company with Debbie Millman

Image from Fast Company

Interesting interview about creating a consumer culture. It also goes on to talk about market research:

“Yes, we did a lot of market research. It was interesting coming to this considering my background at Nike, where ideas were validated by gut instinct, not the consumer. [...] As Howard Schultz used to say, ‘If I went to a group of consumers and asked them if I should sell a $4 cup of coffee, what would they have told me?’”

I’m also reading (well, listening to) The Lean Startup by Eric Ries, which talks about the importance of continuously launching product to see how customers react, rather than trying to predict ahead of time what they want. Seems like the key, which isn’t discussed in the Fast Company article, is being able to try ideas based on what you “feel” might work, but then having the quantitive analysis in place to understand if your gut decisions were right. And even more importantly, being able to change course and try something new when you’re wrong.

Four pieces of advice from four years in the real world

Source

Four years ago I started “freshman year in the real world” by moving all my stuff up to the second floor of a stuffy triple decker in Central Square. Each year since has represented consecutive school years “in the real world”.

This year I’m all done. Proud graduate of Real World U.  In celebration, here are four pieces of advice for any real world frosh to contemplate.

1. Stay locally informed. Be aware and attentive about the comings and goings in your ‘hood. A working knowledge of community groups, events and issues makes you look wicked smart. And you’ll always have a suggestion when less-informed people are looking for entertainment

2. Do things alone. When you’re aware of all this cool stuff going on there will be times you want to do something and you won’t have any friends around. Luckily, the real world doesn’t care *at all* if you’re rolling 20 deep or flying solo. Just go. Be awkward. You might (probably) meet some awesome new people.

3. Have expensive hobbies. I don’t mean you should take up polo, but go ahead and make a significant financial commitment if you really want to do something. Pay for the class, sign up for the race, buy the equipment. Having cash money committed will make you less likely to blow something off and, once you get into it, new hobbies are awesome.

4. Life hack. Make it a priority to spend some hours once or even a couple times a month thinking about how to make your adult responsibilities less painful. Automate, simplify and organize to lessen the pain of bills and chores. An added benefit is that someday when you have more disposable income you’ll be able to decide what tasks to outsource all together.

Bonus points: Buy stationary. Use it to send thank you notes. It’s not old-fashioned, its awesome.

Also, your hangovers will get worse. Almost immediately. No advice for that, but it’s true. And I’m sorry.