Category Archives: people

This is my city. Running is my happy place. Writing is cathartic.

On the Sunday night before Patriots Day I laced up my sneakers and jogged down Norfolk St in Cambridge. I took a left, then cut over to Hampshire and down through Kendall Square. I crossed Land Boulevard, ducked under the bridge and did a quick loop around that weird pond in front of the mall.

Back out by the Cambridge Yacht Club, I picked up the pace and started cruising along the Charles River path. It was dusk and groups of runners were all out doing their pre-marathon tune ups. I smiled with them and with my city and with the gorgeous night and with the perfect day to come.

The skyline was sparkling and, even though I’ve taken this Exact. Same. Picture. at least a few dozen times, I pulled out my phone and snapped it again. “Lookin’ good, Boston,” I thought. “Happy Marathon Eve.”

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Writing is cathartic for me. And I’ve taken the past week harder than I might have expected. So I’m writing.

The where-were-you brief: At my friend’s house, on Hereford and Newbury. I was leaning way out of the first floor window to cheer on runners when I felt the bombs go off. Then we smelled smoke, heard the sirens, saw a marathon of people running back down Hereford collide with runners still en route to the finish. I started refreshing Twitter like crazy.  Someone turned on the TV. We began ushering stray runners into the house. A cop told us to shut the windows.

Some of my medically trained friends ran to the scene. Others comforted the displaced runners with blankets, beverages and food. We checked in with our people. It was awful and confusing, but I was so, so, proud of how my friends inside and the whole city outside seemed to be responding. Truly – it felt like we all just knew that this is how you come together, this is what you do.

None of my inner circle were hurt or killed. I am forever thankful for that. But like everyone else in this truly tiny city, I’m only a connection or two away from those who lost everything. It’s impossible not to feel like this was a personal attack. Like a flap of the butterfly wings and the scene would have shuffled. It could be any one of us devastated.

Last week as the police looked for the killers, with this closeness of our small city heavy on my mind, I found myself repeating Martin Richard’s words over and over: No more hurting people. Peace. It was a loop that didn’t stop. The words just kept playing in my head.

This is my city. Running is my happy place. There is nothing, nothing more pure and innocent and near to my heart than the people who come out and cheer on Patriots Day. I’ve run two marathons and I know for a fact: normal people cannot run 26.2 miles with out the people who watch marathons. Running a marathon is a selfish endeavor and the spectators give selflessly of their time and energy and love simply to help others overcome their own self-doubt. It is beautiful. (A writer that I really like put this in a way that hit home, I’m borrowing from her to help put the idea down in words.)

Who are these evil bastards. You did NOT do this to these amazing people in this amazing city. No.

No more hurting people. Peace.

Meanwhile, I was feeling horribly, horribly guilty. Worse things than this happen all the time. Sandy Hook. Was worse. From a sheer loss of life and catastrophe of the human condition. I think Sandy Hook was worse. And that’s just the most recent. Of course I felt horrible then. But I didn’t dwell on it. I didn’t hunt for news or change my facebook banner and start using supportive hashtags. I didn’t give money. Now I was feeling so guilty and selfish for feeling so miserable and angry. Meta-guilt on the selfish anger on the deep sadness.

On Thursday night I was in DC, at a conference. Still checking Twitter every, oh, 30 to 45 seconds, when I saw that a cop had been shot at MIT.

“Oh, eff.” I tweeted. Not realizing yet that it was connected. What followed and watching the ensuing chase through twitter and the police scanner was a crazy experience in real-time news. Worthy of a blog post in and of itself. But when I finally went to sleep at 3:30 on Friday morning it seemed possible that they might, maybe, figure out who did this. Maybe we’d get some answers.

My alarm went off at 5:30 so I could send a draft of something to a colleague. I kept checking Twitter incessantly and at some point it became clear that the killers now had names. And an address. And – ohwhatinthebloodyhell – they’re my neighbors.

For the rest of Friday in DC I watched my street on the news, monitored the lock down, sent texts to neighbors and checked our building Facebook page. My favorite day, my city, my sport and now my NEIGHBORHOOD?  This seemed ridiculous. Again with the sadness and the anger and then the guilt for being selfish, because of course this isn’t about me and I’m fine and my people are fine, so stop freaking out about the fact that you’ve been living 400 feet from two murderers.  But it was like a vortex for a few days – I just wanted to know more and more about the two killers, try to understand, catch a glimpse of something, anything, that could have tipped me off or shown me a sign. I kept reading even past the point where there was anything new to read. It was all encompassing. I came down with a cold – made myself actually sick over it.

Finally, today, I let go of the guilt part.

During the moment of silence on Monday I went down to MIT and stood in the human chain for Officer Collier. I held hands with two strangers and then walked over the bridge and cried at the memorial near Boylston. I went for a long run tonight and listened to an amazing live radio discussion on WBUR. I decided that it’s pointless to feel guilty about my feelings. There are more positive things to do with these feelings.

I’m going to thank our police officers and first responders without restraint. I’m going mourn deeply for the lives lost. I’m going to try to understand other people, where before I might have just written them off. I’m going to cheer for the injured as they learn to walk and run again. I’m going to do my darndest to get a number and run Boston next year and I’m going to turn right on Hereford and left on Boylston and cross the finish line with a giant grin on my face and I’m going to hug the living daylights out of the first spectator I see.

We’re one Boston and we’re one human kind.

No more hurting people. Peace.

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Hi Frank: In which I get a bit sappy about the Internet

“HI FRANK! What’s up? We’re at 1918 Ceasar Chavez. Perfect! See you soon!”

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This is a paraphrase of how I answered my phone quite frequently at SXSW last week. You may, from the outside, imagine that Frank is a close personal friend. He is not. He’s just some dude, driving a car. I hit a button (Uber or Sidecar) on my phone and Frank’s name, number, car make and model and rating from previous customers pop up. Moments later, Frank arrives, takes us where the group needs to go. Jovial conversation and happy returns abound. Magical.

I love this interaction. And, I love Frank. Well, maybe not Frank, persay. But I love what Frank stands for. This interaction embodies how technology can put a problem and a solution into the same place at the same time, while removing the barriers to a transaction and creating a personal relationship.  It feels simultaneously futuristic and obvious.

A point of reference: in The Atlantic, Rebecca J. Rosen reviews a paper from the journal New Media and Society called “Wikipedia and encyclopedic production”. The authors argue that, “[…] when it comes to the method by which Wikipedia was assembled — amateur, obsessive collaborators augmenting earlier work bit by bit — Wikipedia’s not as revolutionary as it’s cracked up to be.”

Wikipedia is at its’ core pretty similar to the collaborative, accretive processes by which knowledge was collected and catalogued for thousands of years. Throughout history, Rosen writes (1), ‘obsessive compliers’ have collected knowledge and built on each other’s works not dissimilarly to our modern day Wikipedians (see my homeboy Pliny the Elder’s 37 volume Natural History). Rosen extends the observations in this paper beyond just the encyclopedia:

In fact, this seems to be true of so many of the Internet’s “innovations”: Blogs look like 18th- and 19th-century publishers more than they do The New York Times or The Washington Post; small crafters selling their wares on Etsy look more like earlier markets than the 20th century’s big chains. We have a tendency to reach for the most recent historical examples as our benchmarks, but when you take a longer view, you see that we haven’t so much as broken with the past as repeated it.

-  R. Rosen,”What if the great Wikipedia revolution was actually a reversion?”, The Atlantic, January 2013

My favorite recent technology fosters what I’m going to call “micro-connections”, meaning instances where you can have a one-to-one, first-name interaction with someone whose needs and motivations align with yours. These kinds of tools ‘take us back’ by enabling personal interactions between people (2). These business models thrive by providing the kind of services, features and interactions that make each customer feel loved and special and part of a shared community. Yes, on the one hand technology moves us forward. But on the other hand all of these things are just helping us revert more closely back to the way humans interacted for thousands of years before the 20th century.

Before our more recent past, people lived in villages and knew pretty much everyone, it was easy to align services and needs. But look at what happened to the world:

This is terrifying. So many needs! How do we feed and clothe and shelter all of these PEOPLE? And obvious reaction would be to commoditize the human experience. Make as many things as possible, as fast and cheaply as possible: tract housing, massive agribusiness, Walmart.

But in the last five or six or so years, it’s felt like the Internet might be trying to show us a different way. Suddenly we have the information and tools to overcome the speed and scale of modern life and remake the micro-connections that formerly characterized human existence.

In a recently TED talk (worth watching) punk rocker Amanda Palmer noted how Kickstarter has changed the music industry:

For most of human history, musicians, artists – they’ve been part of the community, connectors and openers, not untouchable stars. Celebrity is about a lot of people loving you from a distance. But the Internet and the content that we’re freely able to share on it are taking us back. It’s about a few people loving you up close and about those people being enough.

- A. Palmer, The Art of Asking, TED, March 2013

So Amanda Palmer says that it should be enough to be known and loved by a few and that the Internet can help provide those tools. And Rebecca Rosen points to the Internet’s innovations as ways to get back to a more ‘normal’ way of living where we can connect and collaborate with people who share common goals. Finally let me show you one more graph that I love.  This is the number of breweries in the US:

I don’t know for a fact, but I suspect that brewing isn’t the only industry that’s becoming or has the potential to become decentralized and spawn smaller business where it’s enough, as Amanda Palmer says, “to be known and loved by a few.”

What if the 20th century really was just an anomaly? A disconnect between the growth of human population and our ability to handle it? Maybe new technologies will help us remake the (oh my, this is cheesy) the global village and sustain a happy human existence at speed and at scale. Maybe we can actually live simultaneously in a world that is populous and fast while still finding the micro-connections that make us truly happy.

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(1) She also uses the aurally and intellectually pleasing phrase ”stigmergic accumulation.” Which, well, I’ll just leave that there for you. You’re welcome.

(2) I love Uber and Sidecare because they supply names and remove monetary exchange. I love Spotify because it allows me to share music instantly with friends all over the world – like we’re all around some virtual campfire. I love Etsy and Custom Made because I can email with a maker and we can communicate about the process and nuance of a craft. I love TaskRabbit because I can ask a local where we should order BBQ and tacos.

Life Science + Digital Health + Tech Blog List

It seems like digital health and drugs/diagnostics/delivery are maybe starting to rub off on each other a little bit. David Shaywitz said it well in his column last weekend:

The good news is that some digital health companies (though still precious few tech-oriented investors, who have remained generally skittish) are beginning to brave the complexities of what might be called “real healthcare”.

Totally agree. It’s a good sign.

On that note, I realized my blog list is nicely curated to cover the spectrum from ‘hard science’ to TechCrunch (no offense, TechCrunch). This isn’t totally comprehensive, but it’s probably a decent starting point for biotech / business / digital health / tech. I’m sure I missed some and will update. And, not for nothing, posting it here will make it easier for me to email to people…

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The Peoples’ Club

Jolie O’Dell wrote a fantastic smack down of some misogynistic marketing recently. The company at fault had a bunch of sexified disembodied lady body parts drapped around some sound system to try to get people to attend their booth at CES.

Cool, guys. Creative.

But what really made me pause was the last note in her article:

” *Note: Dirk Marketing is run by Angie Dirk, a woman. Patriarchy wouldn’t be patriarchy without women’s participation, and we wish Ms. Dirk would have had the wherewithal to do better work and demand higher standards of her clients.”

Here’s where I don’t have any answers. In 2013 when we talk about being ‘one of the boys’, I think what we really mean is being able to develop the kinds of relationships with people where you can be both casual and off-the-cuff when the situation calls for it and then be highly professional and buttoned-up when the situation calls for that.

More frequently today, thank goodness, that’s not a gender-specific ‘Boys’ Club’ but a gender-neutral ‘Peoples’ Club’ – meaning people with personality, not just some body at a desk staring at a computer screen. It’s a real skill to be able to develop those relationships and switch back and forth at will. It’s also the place where you end up being super-productive, creative and happy. (I’m lucky in that this is how the large majority of my professional experiences are and have been.)

I think, though, that it can be challenging for women to figure out the line between this kind of healthy banter and the kind of negative actions that are detrimental to the advancement of women in the workplace. With so many men still dominating a lot of businesses, I think for some women it still feels like this kind of relationship is still exclusively male, so you need to bend to misogynic attitudes if you want to play the game.

I don’t have an answer and I don’t know how to teach anyone how to find that line. But I do think it’s possible to not to freak out about things that just don’t matter while being able to put your foot down and tell it like it is when something does matter, with everyone in your life.

Maybe Ms. Dirk at this ad agency thought the ad was just ‘boys being boys’. But they weren’t acting like people and it’s an idiotic, cheap campaign. She should have called them out on that, no matter how much she wanted the contract or to maintain the relationship.

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These people

It’s your fault that I cry at every @storycorps, can’t sleep in if it’s sunny out and value my library card more than my credit card.

 

 

 

 

 

 

 

 

 

 

Thank you.

Happy 30th.

 

 

(Anniversary, that is. Though I might believe it if you said birthday.)

Is there some lesson on how to be friends?

 

I think what it means is that

central to living a life that is good

is a life that’s forgiving.

 

We’re creatures of contact

regardless of whether we kiss or we wound,

still we must come together.

 

Though it may spell destruction,

we still ask for more

since it beats staying dry though so lonely on shore.

 

So we make ourselves open while known while knowing full well, it’s essentially saying

“Come, pierce my shell.”

- David Rakoff, This American Life, 9/11/2009

 ’Stuff your eyes with wonder,’ he said, ‘live as if you’d drop dead in ten seconds. See the world. It’s more fantastic than any dream made or paid for in factories. Ask no guarantees, ask for no security, there never was such an animal. And if there were, it would be related to the great sloth which hangs upside down in a tree all day every day, sleeping its life away. To hell with that,’ he said, ‘shake the tree and knock the great sloth down on his ass.’

- Fahrenheit 451, by Ray Bradbury. One of the good ones.

How to get your Customers to Drive you to the Airport

I went to a super cool class at Intelligent.ly on product management, taught by Christopher O’Donnell who does some kind of awesome at HubSpot. Check out these things, but wait till you’re done reading my post.

Walking home I was listening to the best song ever right now. You may know it. So in this here song, Carly Rae Whatever sings to her brandy new boyfriend, “Before you came into my life, I missed you so bad, I missed you so bad.” And this echoed a key idea about customer love that Christopher put forward in his talk. He said that as a product manager you should take a step back and figure out what it is that your customers will miss so bad before you come into their lives. Ok, not in those words.

What he actually said was that it’s a super valuable exercise to write a love letter to your product from the perspective of a customer in the future. It’s a cheesy activity. But so is pop music. And I dig them both.

So you pick apart your letter and figure out what values make a customer *love* your product. What is it exactly that makes your customer want to snuggle up with your product and a glass of shiraz? Cook it scallops in cream sauce. Drive it to the airport for a 6am flight. Stuff like that. Then you can read your letter, translate your sappy sentiments into core values and understand the customer for whom you’re building.

Great idea.

Then I started thinking about if it’s necessary to love your own products. And struggled with that. If you love something it’s hard to see the flaws, it’s hard to demand change and it’s really hard to kill pieces of it. It’s probably better NOT to love your product, right? In fact you might want to hate parts of it. So, Christopher, I thought to myself, all indignant, “How am I supposed to expect my customers to love my product if I don’t love my product? Hmmm?”

Oh wait, self. Duh.

It’s not a love letter to the product, it’s a love letter to the values the product delivers. That’s what he was getting at with wading through the cheese to find the value. It’s not about *loving* the way a navigation tool functions, it’s about loving that you find your information quickly. Hopefully I took this message home right, but I don’t think you should love any one feature or set of features, because someday you might kill it. But it is important to absolutely love and (even more importantly) understand the core values your product delivers to your customers.

Sidebar: in adding the links to this I went over to Mr. O’Donnell’s blog and found this post. Rock on:

If no one ever hates anything about your product, there is a good chance you are trying to build a “faster horse.” Fierce objections to a feature or approach indicate a break from the traditional worldview, and therefore an opportunity to change the world. - @markitecht

Awkward and uncomfortable: A theatrical commentary

Recommended viewing: Photograph 51 at Central Square Theatre.

It’s a quick 90-minute (pee first, no intermission) play by Anna Ziegler that tracks the period in 1951-53 leading up to the publication of Watson & Crick’s paper on the structure of DNA. I feel like most people by now were at least taught the basics of the story – a number of labs were working out the structure of DNA, but Watson and Crick got there first and shared the Nobel prize with Maurice Wilkins. This prize completely left out Rosalind Franklin, who did most of the x-ray crystallography that eventually proved out the model.

image from centralsquaretheatre.org

It’s a clear injustice, amplified by the fact that Dr. Franklin died of ovarian cancer shortly after Watson and Crick’s paper was published. Despite this, Rosalind Franklin is far from a sympathetic character. She’s actually fairly horrible. The male characters repeatedly insist that they’ve been nothing but “nice” and have done all the appropriate things that “women always like” but she remains hostile and defensive.

Of course it’s clear that acting like a woman isn’t an option – the men have no real regard or respect for any other women in the play, all of whom exist only referentially in vague off-stage locations.

But she can’t be one of those boys either. Watson and Crick are portrayed in a raucous bromance starkly contrasted to Dr. Franklin’s scientific tunnel vision. They share similar backgrounds, similar work styles and have a similar sense of humor. It’s clear that nothing in Dr. Franklin’s upbringing would have prepared her to be a woman in the boy’s club. She’s left in an isolated lab of her own making.

At one point Jim Watson does approach Rosalind to suggest that maybe they’d find the answer sooner working together. But by that point Dr. Franklin has already hermetically sealed off her science.

Photograph 51 was about more than gender, I think, and as we become more gender- and color- and nationality-blind as a society (hopefully) we still have to remind ourselves – maybe even more strongly – that it’s important to actively seek out people with different life experiences, different backgrounds and different points of view. Dr. Franklin was ostracized because she made the men feel uncomfortable and awkward in their own world.

It’s easy (and fun!) to find a tribe and then sit around self-congratulating each other all day. While historically interesting, (and mad props to all the ladies who paved the way in science and business) I left Photograph 51 with a more modern reminder to strive for uncomfortable and awkward situations as often as possible. If it feels easy, I’m probably doing it wrong.

Take seat, make relax: ten days in Turkey

A few things I’ll remember about İstanbul, Selçuk, Pamukkale and Bodrum:

  • Drinking Turkish coffee down to the grinds, and then trying to get one last drop
  • The flag
  • Hearing the ancient call to prayer in the middle of a modern city
  • Getting caught up in the hustle of İstiklal Caddesi at 4am
  • Diving into the most intense blue of the Aegean Sea
  • Breakfast meze…. mmmm
  • Dancing like crazy to the Grease medley in a club full of Istanbul hipsters, who seem to find this completely normal
  • Waking up to find out that our bus was on a boat
  • Sitting at a roof top bar overlooking the Bosphorus & talking to an intensely handsome Turkish man… via an iPad + Google translate (#ThankYouSteve)
  • Standing on an ancient pillar on top of a hill and surveying the amazing countryside around Pamukkale
  • Delicious warm menemen on an unseasonably cold morning in Selçuk
  • Being hustled out of the Aya Sofya, and turning around to get one last look at the empty grandeur

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Teşekkür ederim, Türkiye. I’ll be back.